Shipping policy
Shipping Policy
1. Shipping Methods
We offer shipping within the United States using the following methods:
- Standard Shipping: Delivery typically takes 5-7 business days after the order has been processed and shipped.
2. Processing Time
Orders are typically processed and shipped within 1-2 business days after payment confirmation. Please note that orders placed on weekends or holidays will be processed on the next business day.
3. Shipping Rates
We offer two shipping options:
- Flat Rate Shipping: $4.95 for all orders under $35.
- Free Shipping: Enjoy free standard shipping on all orders of $35 or more.
4. Order
Once your order has been shipped, you will receive a shipping confirmation email with tracking information. You can track the status of your shipment using the provided tracking number on the carrier's website.
5. Shipping Restrictions
We currently only offer shipping within the United States. We do not ship to APO/FPO addresses.
6. Shipping Delays
While we make every effort to ensure timely delivery of your orders, please note that shipping delays may occur due to factors beyond our control, such as weather conditions, natural disasters, or carrier disruptions. We will do our best to keep you informed of any delays and provide updates on the status of your order.
7. International Shipping
At this time, we do not offer international shipping. We apologize for any inconvenience this may cause.
8. Lost or Damaged Shipments
In the event that your shipment is lost or damaged during transit, please contact us immediately at aloha@hanabatahairhawaii.com. We will work with the carrier to resolve the issue and ensure that you receive a replacement or refund for your order.
9. Contact Us
If you have any questions or concerns about our shipping policy, please contact us at aloha@hanabatahairhawaii.com.