Refund policy

Product Return Policy

1. Returns and Exchanges

We want to make sure you have the best experience and we guarantee total customer satisfaction with the items you purchase. Below find our policy on returns. 

You have a 30 day money back guarantee on product.

2. Eligibility

To be eligible for a return or exchange, hair products must be unused, unopened, and in the same condition as received. All original packaging and tags must be intact. We reserve the right to refuse returns or exchanges if the product does not meet these criteria.

3. How to Initiate a Return or Exchange

To initiate a return or exchange, please follow these steps:

• Contact our customer service team at aloha@hanabatahairhawaii.com within 30 days of the purchase date to request return.
• Include copy of order invoice.
• Pack the item(s) securely in the original packaging (if available) and ship them to the address provided by our customer service team.

4. Return Shipping

Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., incorrect or defective item). We recommend using a trackable shipping service and purchasing shipping insurance for returns, as we cannot guarantee that we will receive your returned item(s).

5. Refunds

Refunds will be issued to the original payment method used for the purchase, excluding any original shipping charges. Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.

6. Exchanges

If you would like to exchange a hair product for a different item, color, or size, please follow the return process outlined above and place a new order for the desired item(s) on our website.

7. Damaged or Defective Items

If you receive a damaged or defective hair product, please contact us immediately at aloha @hanabatahairhawaii.com with photos of the damaged or defective item(s). We will work with you to resolve the issue and provide a replacement or refund as appropriate.

8. Contact Us

If you have any questions or concerns about our hair product return policy, please contact us at aloha@hanabatahairhawaii.com. Our customer service team is here to assist you.